Binding: CD-ROM Brand: Surf Highway Software Feature: A notification e-mail is sent to the admin each time a ticket is opened to alert them to check their work queue. Format: .zip Label: Surf Highway Software Manufacturer: Surf Highway Software Model: 10 Publisher: Surf Highway Software Studio: Surf Highway Software
Features
A notification e-mail is sent to the admin each time a ticket is opened to alert them to check their work queue. The Help Centric Admin extranet offers the ability to search on help tickets, build/use a knowledge base of solutions, a work queue, and response capabilities. The knowledge base is built-up automatically, each time a ticket is resolved. Automatic customer profile matching via e-mail address, account/password, and requestor name. Help ticket tracking provided for customers to review the progress of help tickets through your site.
Editorial Reviews:
Help Centric is a comprehensive, flexible, and portable ... web-based Help Desk System. Automatic responses to tickets, e-mail notifications, customer profile matching and a feature-rich knowledge base put Help Centric in a league of its own. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module. There are separate web applications provided for administrators and tech support staff. Customers (internal and external) can open and track their own tickets. Includes a FREE contact manager! In addition, this help desk system interfaces with our other applications for: Project Management, TimeSheets, Calendar and Time Management, CRM and Sales Force Automation, Product Management, Service Management, Quote Management, and Order Management. Customizable ASP source code. This software covers UNLIMITED USERS. This is Windows web-based software and requires MS SQL or MS SQL Express (free database). Buy the ASP source code for the most comprehensive and portable, web-based Help Desk System on the market. Automatic ticket responses, e-mail notifications, and 3-way customer profile matching put Help Centric in a league of its own. Includes a searchable knowledge base for finding solutions FAST, integrated customer request/tracking forms, and separate technician work queues. Help Centric can also be used with any of our other ASP products instantly, using proprietary IntegrateNow technology.
