Customer Rating: 
Summary: gray scale
Comment: I have had my scanner for over three years and it really saves me a lot of time. But I do wish that their was a customer service line to help with problems that are not available.I have tried everything to make my faxes come out in black and white but to no avail.
The background is always gray. Even when I just print to copy.
Are their manuals that I can purchase?
Customer Rating:
Summary: Visioneer is the easiest to use of all scanners I've tried!
Comment: Everything is relative. I see other reviews stating difficulties with software and support. I cannot vouche for their support because I have never needed it. I've found the software to be pretty straight forward and actually quite simple. Of course I had to mess around with it a little to get the hang of it like anything else. When you get it all set up, the one touch buttons make a quick fax or copy simple as pie (not pi). The image quality is excellent and it works great with Photoshop too.
Customer Rating:
Summary: Problems with Visioneer
Comment: I had technical problems with my Visioneer scanner and severe problems with their customer service department - everything from a 17-21 minute hold on the phone before getting a human to a 3-month (so far) wait for a replacement machine. Visioneer refuses to refund money because my customer service problems have gone on longer than 30 days and because I didn't purchase the machine through their website. Take great care in purchasing a Visioneer product. Dealing with Customer Service can be stressful and totally unrewarding - no money, no machine.
Customer Rating:
Summary: 8600 is a defective design
Comment: I have had 2 8600 scanners fail with the same problem. The scanner will stop scanning because it detects the lock is locked eventhough the lock is disabled. Visioneer replaced my first scanner and the replacement failed 9 months later with the same issue. They then would not back up their product. I recommend buying elsewhere.
Customer Rating:
Summary: One Touch Is Great!
Comment: I love my Visioneer One Touch 8600 Scanner by Visioneer. It's been flawless in operation and produces excellent copies of documents and the OCR feature functions very well.
